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ENTERTAINMENT
By Diana Olson | October 28, 2010
Part Two: Last week I wrote about "Employee A," a prickly and counterproductive woman who was terminated by a female client of mine who had just purchased the company. Today we look at another employee that helped to create incivility in the same workplace, why the employee had to be terminated and suggestions for solutions. Employee B : Worked in the warehouse. He would go to the boss almost daily with reasons why he could not do certain tasks. As ridiculous as this may seem, he actually believed he could go to work and not work!
ENTERTAINMENT
By Diana Olson | September 1, 2010
A recent airline flight has resulted in a civility issue with altercations involving a flight attendant and a passenger. As is a common procedure, after landing, the flight attendant had asked passengers to remain seated until the plane came to a complete stop. Many passengers are lax in following the federal regulations when the flight attendants are sharing safety information on take-off and landings. Because some passengers fly many times and hear the same messages, the words sometimes lose their significance.
ENTERTAINMENT
By Diana Olson | August 25, 2010
Part 4 Americans are known for their free expressions of emotion and informality. The British are more reserved, formal and restrained in emotions. The French express themselves freely, both positively and negatively. Hindus believe that self-restraint leads to the highest merit and is sacred. In dealing with business in foreign countries, it is important to understand their particular protocol in order to avoid offending their sense of reserve. The ability to use self-restraint is an essential knowledge of all successful relationships.
ENTERTAINMENT
By Diana Olson | December 2, 2010
Part One: I was visiting a friend recently. The conversation at dinner turned to my expressing an opinion about concern over the involvement of the government and the direction our country was heading. She stood up and showed an anger that I had never experienced in our 40-year friendship. Her comment was that since we had a difference in opinion, we could never have a discussion together about politics. I was stunned at her emotional rejection of my opinion and lack of her emotional restraint.
NEWS
April 23, 2014
Re: “ Reasons for the Obama protest,” Mailbag, April 17 .  A caricature of the president of the United States as Hitler is not a “protest” and it's the opposite of patriotism. Why defend the indefensible? We can disagree without being disagreeable. There is a huge, legitimate philosophical difference between those who think the federal government is doing too much, and those who thing it needs to do more. Actually, everyone I know thinks the IRS is doing too much, taking tax return money from people who happen to be related to others who are indebted to the U.S. Treasury.
ENTERTAINMENT
July 9, 2009
The alliance of Professor PM Forni of the John Hopkins University Civility Project and my Association of Image Consultants International (AICI), whom with both I am deeply involved in, is seeking to create a civility epidemic worldwide. In May we presented Los Angeles with a civility proclamation, which is their commitment toward civility. Other cities are currently becoming involved in this project. We all are somewhat flawed in civility, but with more knowledge, hopefully we will desire to become more civil with kindness, consideration, and respect toward others.
ENTERTAINMENT
By Diana Olson | December 31, 2009
At the end of this year I started to think about values that are of importance to me. These ideas are continuing to flow and I want to share them with you over the next few weeks. May I wish you and yours a Happy New Year. 1. Look for the good in everyone; you will be sure to find some. 2. Use honesty with kindness and tactfulness when dealing with others. 3. It is a moral obligation to be responsible for your moods and not heap the negative ones onto others.
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NEWS
April 23, 2014
Re: “ Reasons for the Obama protest,” Mailbag, April 17 .  A caricature of the president of the United States as Hitler is not a “protest” and it's the opposite of patriotism. Why defend the indefensible? We can disagree without being disagreeable. There is a huge, legitimate philosophical difference between those who think the federal government is doing too much, and those who thing it needs to do more. Actually, everyone I know thinks the IRS is doing too much, taking tax return money from people who happen to be related to others who are indebted to the U.S. Treasury.
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NEWS
October 26, 2011
Judge Laura Matz will preside over a hearing today at the Glendale Courthouse that could start to wrap up the civil litigation remaining from the 2009 fatal runaway truck crash on Angeles Crest Highway that took two lives and resulted in the driver, Marcos Costa, being convicted of gross vehicular manslaughter. One of the lawyers involved in the case, who asked not to be named so as not to disturb negotiations, said that a tentative agreement had been reached to give the victim's family $750,000 from Costa's $1 million insurance policy.
NEWS
By Joe Piasecki, joe.piasecki@latimes.com | March 23, 2011
The big-rig driver facing murder charges for the April 2009 runaway truck crash that killed two people in La Cañada Flintridge has filed a civil lawsuit against city, county and state officials, claiming that improper maintenance of Angeles Crest Highway led to the fatal collision. In the lawsuit filed March 17 in Los Angeles County Superior Court, Marcos Costa is seeking $500,000 for property damage, loss of liberty due to criminal proceedings and “oppression, mental duress, stress and mental trauma” related to the crash at the highway’s southern terminus at Foothill Boulevard.
NEWS
By Diana Olson | February 23, 2011
Dear Readers: This is the end of the beginning of the journey between Blaine and Briar, at least for now. I will let you know if anything comes of this relationship that did not have the best of beginnings. What follows are the last two communications between Briar and me. Briar: I am so glad that you were wise enough to see beyond Blaine’s initial “foot-in-mouth” comment. From the way he handled everything (especially with seeking advice), I could tell that Blaine was a thoughtful gentleman and probably would never intentionally offend.
ENTERTAINMENT
By Diana Olson | February 16, 2011
Part Four: A left-brain/right-brain couple? A continuation of a three-way communication between the columnist, a young man who wrote to her for advice, and a young woman with whom the young man is – or would like to be – acquainted. Diana: My mother always told me to be a gentleman at all times when around women and it will pay off. This experience was a great illustration of that, as Briar really seemed to appreciate how I conducted myself in the aftermath. I will definitely let you know how the coffee date goes — it’s tomorrow.
NEWS
By Diana Olson | February 9, 2011
A continuation of a three-way communication between the columnist, a young man who wrote to her for advice, and a young woman with whom the young man is – or would like to be – acquainted. Dear Diana, I went ahead and sent her an apology note. I was surprised she got back to me so quickly. Her response is below if you're interested. I guess it's about the best I could have hoped for under the circumstances. —Blaine  Dear Blaine, Thank you for the apology, but I do think it is best that we not see each other again.
NEWS
By Diana Olson | February 2, 2011
A continuation of a three-way communication between the columnist, a young man who wrote to her for advice, and a young woman with whom the man is – or would like to be – acquainted. Dear Blaine, If you knew this young woman well and had a close relationship with her, your comment about her figure might not have been offensive. She may have felt that because you mentioned her “hour-glass” figure first, that you only had one thing in mind. When you made this comment, what was your body language?
ENTERTAINMENT
By Diana Olson | January 26, 2011
Part One: Did he say the wrong thing? Dear Readers: I want to share a three-day dialogue recently conducted between Blaine, Briar and myself. I have changed their names to protect their privacy. I think that you will find these next few articles fascinating. It is about the start of a relationship that almost didn't happen because two people unknowingly failed to practice civility, the ultimate relationship skill, when they first met. Dear Diana, My name is Blaine and I just discovered your website today.
ENTERTAINMENT
By Diana Olson | January 19, 2011
Respectful listening Positive communication is the ability to share thoughts, feelings and ideas in a non-verbal and verbal respectful exchange. The responsibility of the speaker is to communicate to be understood — not just to communicate. It is about the other person. The speaker needs to convey his or her feelings, wants, needs and purpose of the discussion while avoiding blame, shame and criticism. By using tact, kindness and consideration, he or she will have an active and caring listener.
ENTERTAINMENT
By Diana Olson | January 12, 2011
Civility is the ultimate relationship skill. Communication skills help create positive interactions in social and business relationships. It is not how something is said that creates understanding and closeness or defensiveness and distance, but the tone of the voice that is used. A positive tone of kindness in the voice empowers each person to communicate. A negative tone diminishes the listener and creates a barrier in which the listener becomes defensive and stops listening to the message.
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