Weeks back, the wind put most of us in the cold and dark. For many of us, the Edison response came up short. For me, it was the second frustrating experience within a few months with communications and Edison’s attitude toward protecting a customer’s life and property.
My experience before the winds was due to squirrels munching on Edison’s aluminum wires, causing voltage to our house to fluctuate wildly and causing our lights to go bright and dim. Edison’s electricians came out and put an aluminum ladder against our one-story roof. I watched as the technician started to climb. Then, zap! We saw a bolt of electricity jump from an outside light socket. A few minutes later my wife told me something smelled funny in the house. I found $500 worth of damage to a phone and computer equipment, for which Edison management blamed the squirrels. I am still trying to collect damages, but when I call, I get a phone mail answer and seldom a callback.