Positive communication is the ability to share thoughts, feelings and ideas in a non-verbal and verbal respectful exchange. The responsibility of the speaker is to communicate to be understood — not just to communicate. It is about the other person. The speaker needs to convey his or her feelings, wants, needs and purpose of the discussion while avoiding blame, shame and criticism. By using tact, kindness and consideration, he or she will have an active and caring listener.
The responsibility of the listener is to understand the other person's position. Interrupting the speaker is acceptable if the purpose is to further and clarify understanding, or to connect to what the speaker is saying. "Am I understanding you?" and "Tell me more," furthers comprehension. Restating the message and confirming understanding and feelings are the responsibilities of the listener. It is important for the speaker when the message is understood and respectful listening occurs.